British Airways said that the personal and financial Information of customers making Reservations between August 21 and September 5 had been stolen in a data breach Between 380,000 bank cards.
The nearly week-long hack did not involve passport or travel details, the airline said, adding that it had launched an urgent investigation into the theft of customer data.
“The personal and financial details of customers making bookings on our website and app were compromised,” it stated. “The breach has been resolved and our website is working normally. We’ve notified the police and relevant authorities.”
BA said the violation took place between 2158 GMT on August 21 and also 2045 GMT on September 5 and also around 380,000 charge cards were endangered.
BA advised anyone who thought they might have been affected to contact their bank or credit card provider and follow their recommendations.
Concerning compensation, BA said they would be in touch with customers”and will manage any claims on an individual basis.”
“We are profoundly sorry for the disturbance that this criminal activity has generated,” the airline said.
It said customers due to travel could check in online as normal as the incident was solved.
BA client Daniel Willis, 34, who booked a flight on Monday with the airline, said he had not been contacted by the airline despite being affected by the information breach.
“I have not heard anything from them with this and I have just had to cancel the card I had used.
Another BA customer, Stephanie Jowers, said she contacted the airline hours before the hack was announced to query a questionable charge on her account but was not advised it could have been undermined.
“I asked repeatedly for an explanation.
Past IT problems
The National Crime Agency stated:”We’re aware of reports of a data breach impacting British Airways and are working together with partners to assess the most appropriate strategy.”
The NCA is put up to handle the most organized and serious crime posing the maximum risk to public safety in Britain.
BA apologised in July after tech problems caused dozens of its flights to and from London Heathrow Airport to be cancelled.
The airline said the issue was down to an incident with an IT system.
And in May 2017, British Airways suffered a major computer system failure triggered by a power supply problem near Heathrow which left 75,000 customers stranded.
IAG, which owns British Airways and Spanish carrier Iberia, stated last month that first-half profits more than doubled.
Earnings after taxation flew into 1.4 billion euros ($1.6 billion) in the first six months of 2018 compared with 607 million euros a year before, IAG said in a results statement.
The London-listed team, that is also the owner of Irish airline Aer Lingus and Spanish carrier Vueling, added that total revenues swelled three per cent to 11.2 billion euros.
BA declared last month that it will stop flights to Tehran in September, citing low endurance as the US reimposes sanctions on Iran.